◆ No refund once access is activated
Because our products are digital (software access, not physical goods), we do not offer refunds once your product access has been activated — this includes TradingView setup access and MT5 licence activation. Please review the product page, requirements and trial option carefully before purchasing.
◆ When a refund may apply
We review refund requests only for: a duplicate payment for the same order, a payment that was deducted but access was never activated due to a technical failure on our end, or a gateway error confirmed by the payment provider. Verified duplicate or failed-delivery cases are refunded to the original payment method.
◆ Cancelling your subscription
Subscriptions do not auto-renew unless you explicitly choose that option — so there's nothing to actively "cancel" to stop future billing; simply don't renew when your current plan expires. Your access continues normally until the paid period ends.
◆ Heading How to request a review
Submit a support ticket from your account with your order number and reason. We review and respond within a reasonable time — approved refunds are processed back to your original payment method.